QUESTIONS ANSWERED

Yes. California residents 18 and older can get a recommendation from a licensed doctor, and many providers offer online evaluations.

Common qualifying conditions include chronic pain, arthritis, migraines, cancer, glaucoma, seizures, and severe nausea. Doctors may recommend cannabis for other conditions too.

Yes. Many providers offer phone or video evaluations, so you can get your recommendation from home.

A recommendation comes from your doctor and makes you a medical patient. The MMIC is an optional state ID card issued through your county health department.

Every year. California recommendations are valid for one year.

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Alameda, Alamo, Albany, Antioch, Atherton, Beckwourth, Belmont, Belvedere Tiburon, Benicia, Berkeley, Bethel Island, Byron, Canyon, Castro Valley, Clayton, Concord, Crockett, Cupertino, Diablo, Dublin, El Sobrante, Emeryville, Fairfax, Greenbrae, Half Moon Bay, Hayward, Hercules, Kentfield, Klamath River, Lagunitas, Larkspur, Likely, Livermore, Los Altos, Los Gatos, Martinez, Menlo Park, Moraga, Novato, Oakland, Oakley, Oroville, Petaluma, Pittsburg, Pleasant Hill, Pleasanton, Port Costa, Portola Valley, Redwood City, Richmond, Rodeo, Ross, San Anselmo, San Carlos, San Geronimo, San Jose, San Leandro, San Lorenzo, San Mateo, San Quentin, San Rafael, Santa Clara, Sausalito, Sierra City, Sonoma, South Lake Tahoe, Stanford, Sunnyvale, Sunol, Vallejo, Walnut Creek, Wendel, Windsor.

We accept Cash and Debit payments upon delivery arrival.

The minimum order amount will vary depending on your location within our delivery radius, with farther delivery zones requiring a higher minimum. If your order is below the minimum for your area but still qualifies for delivery, a delivery fee may apply.

Delivery fees and minimum order requirements vary by delivery area. Any applicable fees or minimums will be shown during checkout before you place your order

Once the delivery window has started, we cannot edit delivery addresses. If you must change the address, it must be done prior to the delivery window. Otherwise we must cancel & replace the order.

After confirming delivery details with the customer, the driver will send an exact eta text when you are next on their route.

Your order will arrive within the time window selected upon checkout.

A tip on top of what has been factored into your bill as payment to the delivery driver is entirely voluntary. We only accept cash and debit tips.

Yes. You are able to cancel and reschedule your delivery order online, or you can reach out to the store location to reschedule your delivery.

We pride ourselves on having deep cannabis knowledge and gladly offer in-depth advice to all user levels, including first-timers. We offer live support via phone, chat, or in-store from 9AM – 9PM, 7 days a week. Please contact us to schedule your 1-on-1 consultation.

We gladly accept cash, debit cards*, and direct bank transfers via Stronghold. You may sign up for a Stronghold account at checkout. We do not accept credit cards or personal checks at this time.*Note: We cannot process some credit unions, EDD or pre-paid debit cards at this time. We apologize for any inconvenience.

We make scheduled deliveries between the hours of 9 AM – 9 PM, 7 days a week. We are closed on Thanksgiving Day & Christmas Day each year.

We currently service a vast majority of the San Francisco Peninsula ranging from South San Francisco to Santa Clara. To see if we deliver to your address click here.

Orders are delivered in 90-minute windows. Upon placing your order, you will be able to select the window that best fits your schedule. You will receive a text message with an ETA when the driver is heading to your location.

We gladly deliver directly to your door. If you have any special requests please let us know in the Order Notes.

Yes, as long as your are 21 or older and have a valid government-issued ID. However, cannabis products may only be consumed in California and may not be transported across state lines, even if you are traveling to another state where cannabis is legal.

The minimum order amount will vary depending on your location within our delivery radius, with farther delivery zones requiring a higher minimum. If your order is below the minimum for your area but still qualifies for delivery, a delivery fee may apply. Please enter your zip code and see if we deliver to you!

All orders are subject to the California Cannabis Excise Tax and may be subject to a combined sales tax. If you have a valid state-issued Medical Marijuana Identification Card (MMIC) the combined sales tax will be waived.

No. You only need a government-issued photo identification card showing that you are 21 years old or over. If you have a state-issued Medical Marijuana Identification Card (MMIC) from the California Department of Health Services, you will also need a government-issued photo identification card showing that you are 18 years old or over. By providing your MMIC information, your sales tax will be waived (state-required excise tax will still apply). You can find more information about obtaining an MMIC on the CDPH website.

Same-day delivery is available for orders placed by 7 PM pending driver availability. Orders placed after 7 PM will be available for next-day delivery. Deliveries are made 7 days a week, from 9 AM to 9 PM.

Orders are often packed for delivery within minutes after your order is received. This means we are unable to make changes to an existing order. Any additional items would need to be placed in a new order. It is possible for us to deliver multiple orders at once if placed close together. If you need to cancel or reschedule you order, please call us immediately at 650-632-5882.

All sales are final and thus are not eligible for a cash refund. If a product is deemed broken/defective, we will gladly exchange the product for the same item within 30 days of the purchase date. If the product is no longer available on our menu, we will replace it with a similar item of equal value. To report a defective product and request an exchange, please contact us immediately. In order to request an exchange, you must return the defective item to us. Exchanges will not be made if the defective product is no longer available. In accordance with California state regulation, we are obligated to destroy any product that is returned.

We use the latest in cloud technology to ensure all data is kept in a secure and reliable fashion. Please contact us if you have more questions or review our Privacy Policy for more information.

California State Law requires us to verify the age of anyone purchasing cannabis. In order to provide the best service possible we ask for an image of your ID when your account is created in order to complete your account setup.

All products are screened in accordance with BCC regulations before touching our shelves. Products are lab tested for potency, consistency, and purity.